Frequently asked questions

General Product

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1. Is it suitable for sensitive skin?

 Yes. KATA’s formulas are made with natural ingredients, dermatologically tested, and registered with NPRA. It is safe for sensitive skin and gentle enough to be applied around the eyes without causing milia (oil seeds).

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2. How soon can I see results?

KATA works by naturally reducing puffiness and improving microcirculation to break down fat deposits under the eyes. For mild cases, you may notice improvement within 1–2 skin cycles. For more severe conditions, we recommend consistent use for at least 4 skin cycles for visible results.Skincare is a journey—stay consistent, and feel free to reach out to our skincare consultants for personalized support!

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3. How long does one bottle last?

Each 20ml bottle typically lasts 2 to 3 months with daily use.

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4. Can I use it with my current skincare products?

Yes, as long as the ingredients do not conflict, KATA can be safely layered with your existing skincare routine.

Frequently asked questions

How to use

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How To Use:

Step 1: After cleansing and applying your basic skincare
 Apply 1–2 drops of the Eye Treatment Essence under the eyes.
Gently tap and smooth out the serum using your fingertips, moving from the inner to the outer eye area, and extend to the upper eyelids until fully absorbed.

Step 2: Apply the Lifting Ampoule

Drop about 2 drops of the ampoule onto your forehead and both cheeks. Use your hands to gently lift and spread the serum in upward, outward motions—from inner to outer, bottom to top—until fully absorbed. You may also apply to the upper eyelids if needed.

Step 3: For full-face lifting

Apply the Lifting Ampoule on the forehead and both cheeks, then spread evenly across the entire face. Massage gently until fully absorbed.

Frequently asked questions

Refund and return enquiries

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Can I return the product if I have sensitive skin and experience irritation?

Yes. We offer a full refund guarantee if you experience sensitivity or irritation. Simply contact our customer service within 14 days of receiving the product.